Live22apk Privacy Policy – Protection of Your Personal Data

1. Introduction & Scope of This Policy

Live22apk values the privacy of every member and visitor on our platform. We understand that your trust is our most valuable asset, and we are committed to protecting your personal information to the highest standards in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).

This Privacy Policy applies to all information collected through the live22apk website, our Android and iOS apps, interactions with our customer support team, and any of our official communication channels. By using our platform, you agree to the data collection and processing practices described in this document.

2. Types of Personal Data We Collect

Live22apk only collects data that is strictly necessary to provide you with a safe, efficient, and high-quality service. The data we collect falls into several key categories:

• Registration Information: Full name, date of birth, email address, mobile number and password (stored in unreadable hashed form).
• KYC Verification Documents: Copies of identity cards, passports or driving licences submitted during the identity verification process.
• Financial Information: Bank account holder name, bank account number, deposit and withdrawal records for secure transaction processing.
• Technical Data: IP address, web browser type and version, device type, operating system, screen resolution, and login session data.
• Platform Activity Data: Betting records, games played, session duration, usage frequency and personal game preferences.
• Communications: Support chat records, complaint tickets and any correspondence with our team retained for service quality purposes.

We never collect biometric data such as fingerprints or facial recognition, and we do not track your real-time location except for address verification purposes stated during registration.

3. How We Use Your Personal Data

Every piece of information we collect is used for a clear and lawful purpose. The following are the primary uses of your personal data on the live22apk platform:

• Process account registration and verify your identity through the required KYC process.
• Process deposits, withdrawals and other financial transactions quickly and securely.
• Provide effective customer support and resolve any complaints or enquiries.
• Send important account notifications such as transaction confirmations, security alerts and policy updates.
• Analyse usage patterns to improve platform performance, user interface and overall experience.
• Detect and prevent fraud, money laundering and other illegal activities.
• Fulfil applicable legal and regulatory obligations.
• Send relevant promotional offers and bonuses, subject to your communication preferences.

4. Data Sharing With Third Parties

Live22apk does not sell, rent, or trade your personal data to any third party for marketing or commercial gain. However, in certain situations, we may share your data with the following parties:

• Payment Providers: Payment gateways such as FPX, Touch 'n Go, and GrabPay receive transaction information solely as required to process your payments.
• KYC Verification Partners: Third-party identity verification service providers who help us verify your documents securely and in compliance with the law.
• Technical Infrastructure Providers: Cloud computing and server hosting services bound by strict data protection agreements with us.
• Regulatory Authorities: Where required by law, court order, or a legitimate enforcement agency, we may be required to disclose certain information.

All our third-party partners are bound by strict confidentiality agreements and are only permitted to use your data for purposes specified in their contracts with live22apk.

5. Cookies & Tracking Technologies

Live22apk uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device. We use several types of cookies:

• Essential Cookies: Required for core platform functions such as secure login and session management. These cookies cannot be disabled.
• Analytics Cookies: Help us understand how users interact with the platform for continuous improvement.
• Preference Cookies: Store your personal settings such as language, display theme and game preferences.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our platform.

6. Data Security

We implement a comprehensive range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive personal data stored in our databases.
• Tiered access controls ensuring that only authorised personnel can access sensitive member data.
• Round-the-clock security monitoring 24 hours a day, 7 days a week by our cybersecurity team.
• Regular security audits conducted by independent third-party security firms.
• Two-factor authentication (2FA) is available for all member accounts.

7. Data Retention Period

Live22apk retains your personal data for as long as your account is active or as required for the purposes stated in this policy. Generally:

• Active account data is retained for the duration of account use and up to 7 years after account closure for legal compliance and financial audit purposes.
• Financial transaction records are retained for a minimum of 7 years in accordance with Malaysian legal requirements.
• Customer support communication logs are retained for 3 years for service quality purposes.
• Cookie and analytics data is retained for a maximum of 26 months before being automatically deleted.

When data is no longer required, we will securely delete or anonymise it using methods that ensure it cannot be recovered.

8. Your Rights as a live22apk Member

As a live22apk member, you have the following rights regarding your personal data, in accordance with the Malaysia PDPA:

9. Children's Privacy

The live22apk platform is strictly for individuals aged 18 and above. We do not knowingly collect or process any personal data from children or minors. Should we discover that data from a minor has been collected without our knowledge, it will be deleted immediately and the account in question will be terminated.

Parents or guardians who become aware that their child or dependent has registered an account on our platform are urged to contact our support team immediately so that the appropriate action can be taken.

10. Amendments to This Privacy Policy

Live22apk reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When significant amendments are made, we will notify you via:

• A prominent notice on the platform's home page at least 14 days before the amendment takes effect.
• Notification emails sent to your registered email address.
• In-app notification upon next login.

Continued use of the platform after the amendment's effective date constitutes your acceptance of the updated policy.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or wish to submit a request regarding your personal data, the live22apk Data Protection Officer (DPO) team is ready to assist you. You can reach us via the 24/7 live chat available at the bottom corner of the platform, or by email at [email protected]. We are committed to responding to all privacy-related enquiries within 5 business days.